Chief Administrative Officer, Chief of Staff
Strategic behavioral health executive advancing enterprise operations, system innovation, and national thought leadership in crisis care.
Karen D. Jones, MBA is a strategic behavioral health executive with over 20 years of experience leading enterprise operations, system design, and public-sector partnerships across complex crisis care environments. Known for translating vision into execution, she drives organizational alignment, performance, and innovation at scale. She also creates and curates national learning communities—bringing together leaders, practitioners, and policymakers through initiatives like Crisis Jam and Crisis Now Summits—to accelerate the adoption of effective, sustainable crisis response systems.
Drives alignment across executive teams, translating vision into execution through structured planning, KPI/OKR integration, and cross-functional coordination—ensuring organizational performance and accountability at scale.
Supports the development and scaling of crisis care models by aligning infrastructure, strategy, and organizational planning—ensuring systems have the operational foundation needed to deliver effective, sustainable care.
Designs and leads platforms like Crisis Jam and Crisis Now Summits, bringing together leaders, practitioners, and policymakers to accelerate learning, collaboration, and adoption of best practices in crisis response.
Chief Administrative Officer, Chief of Staff
MBA
Enterprise Strategy & Thought Leadership
David speaks on crisis system transformation, behavioral health innovation, and the future of 988.
